Apple Authorised Service Provider
Service Providers are required to meet Apple’s standards
Apple Certified Macintosh Technicians when conducting diagnostics, Covered Repairs, modifications, alterations and upgrades on Apple products
Free evaluation on all out of warranty devices
Apple repair services for consumers, business, education.
Genuine Apple parts
Our Commitment to Excellence
- We act ethically and with integrity toward customers, co-workers, other Service Providers and Apple.
- We acknowledge our diversity, talents and interests.
- We always put our customers first and provide a warm welcome to all.
- We empathetically engage our customers while solving their challenges.
- We seek to develop relationships with our customers by inviting them to return to our stores.
- We strive to inspire and excite our customers with every visit so that our stores are a happy place to shop, to learn, to create, to get help and to revisit.
Our Daily Commitment
- We respect our customers time and deliver all repair transactions in a timely, personalized and efficient manner.
- We will always make certain our customers know what to expect.
- We treat our customers with a sense of empathy, professionalism and urgency.
- We value every customer problem as an opportunity to excel. We listen and respond immediately to all feedback, taking initiative to make it right.
- We exceed customers’ expectations by offering proper diagnosis, reliable repairs and fast turnaround.
- We maintain neat, clean, and organized stores according to Apple’s standards.
- We are up to date on Apple technology and conduct repairs using only certified technicians.
- We earn trust by recommending relevant solutions that meet our customers’ needs and goals.
- We welcome all customers with a smile, a helping hand and personal attention.
- We encourage open dialogue with our people and customers to share ideas about improving our stores, our processes and our performance.
- We embrace and speak favourably of our co-workers, resellers, third-party partners and Apple.