8x8 Cloud Communications

8X8 Authorized

8x8 is transforming the future of business communications. By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.

Empower every employee, delight every customer, and power business agility

8X8 XCaaS

Contact center

Delight customers and empower employees with AI-powered workflows for every interaction.

Business phone

Put your business on the map with local numbers and global connectivity from one easy app.

Video Meetings

Crush your next 1:1 or all-hands meeting in HD video with desktop and mobile screen-sharing.

Team chat

Say hello to more natural, productive collaboration with teammates and other chat platforms.

Communication APIs

Infuse every process, app and website with rich messaging and video conferencing capabilities.

1 million+ users in 160 countries

260+ Technology patents

9 years Gartner UCaaS Magic Quadrant Leader

40,000+ users largest single UCaaS deployment

6 Years Gartner CCaaS Magic Quadrant Challenger

8x8 Plans

Mix and match plans to meet your communications and contact center needs.

Small business phone system

8x8 Express

 

8x8 Express Features:

  • Voice, Video and Chat in one app
  • Unlimited UK Calling
  • Auto-attendant, intelligent call routing, music on hold & voice mail

All-in-one voice, video & chat

X2

 

X2 Features:

  • Unlimited voice calling to 14 countries
  • Video & audio conferencing
  • Personal & Team Chat
  • Small business & enterprise integrations and fax

Advanced call handling and analytics

X4

 

X4 Features:

  • Unlimited voice calling to 48 countries
  • Call quality reporting
  • Supervisor analytics
  • Monitor, whisper and barge
  • Includes 8x8 Frontdesk

Voice contact centre

X6

 

X6 includes these features:

  • Skills-based routing, IVR, call recording, CRM
  • Reporting & analytics, CX journey mapping
  • Video & audio conferencing + chat

One interface for voice and digital interactions

X7

 

X7 includes all X6 features, plus:

  • Social media
  • Chat, email, SMS
  • Co-browse

Auto dialing, quality management and analytics

X8

 

X8 includes all X7 features, plus:

  • Quality management
  • Speech analytics
  • Screen-recording, real-time multi-screen monitoring
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One central cloud solution

Voice, video, chat and contact centre capabilities in one platform, avoiding the inefficiency and risk of managing separate applications and multiple vendor solutions.

Improved collaboration across any channel

Perfectly matched to the increasingly agile needs of the modern workplace, allowing quick and intelligent collaboration across any channel.

Easy deployment and administration

Deployment is easy, ensuring that each user has the exact functionality needed, while tiered pricing and simplified administration help lower total cost of ownership.

Real-time analytics and reporting

Gain valuable insight into the effectiveness of your internal and external communications to maximise operational efficiency and deliver optimum business results.

What's happening in the UCaaS and CCaaS market?

A single solution

With 8x8 you get voice, video, chat and contact centre capabilities supported within the same core cloud platform, with 67% of 8x8's customers using both UCaaS and CCaaS together.

8x8 X Series plans allow customers to reduce risks and costs associated with multiple vendors, enabling everyone to work more naturally and every business to be more successful.

8X8 Xseries

Additional information is located below on 8x8's website. Or feel free to contact us and we can answer any questions.