8x8 Cloud Communications
8x8 is transforming the future of business communications. By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.
Empower every employee, delight every customer, and power business agility
Delight customers and empower employees with AI-powered workflows for every interaction.
Put your business on the map with local numbers and global connectivity from one easy app.
Crush your next 1:1 or all-hands meeting in HD video with desktop and mobile screen-sharing.
Say hello to more natural, productive collaboration with teammates and other chat platforms.
Infuse every process, app and website with rich messaging and video conferencing capabilities.
1 million+ users in 160 countries
260+ Technology patents
9 years Gartner UCaaS Magic Quadrant Leader
40,000+ users largest single UCaaS deployment
6 Years Gartner CCaaS Magic Quadrant Challenger
Mix and match plans to meet your communications and contact center needs.
Small business phone system
8x8 Express Features:
- Voice, Video and Chat in one app
- Unlimited UK Calling
- Auto-attendant, intelligent call routing, music on hold & voice mail
All-in-one voice, video & chat
- Unlimited voice calling to 14 countries
- Video & audio conferencing
- Personal & Team Chat
- Small business & enterprise integrations and fax
Advanced call handling and analytics
- Unlimited voice calling to 48 countries
- Call quality reporting
- Supervisor analytics
- Monitor, whisper and barge
- Includes 8x8 Frontdesk
Voice contact centre
X6 includes these features:
- Skills-based routing, IVR, call recording, CRM
- Reporting & analytics, CX journey mapping
- Video & audio conferencing + chat
One interface for voice and digital interactions
X7 includes all X6 features, plus:
- Social media
- Chat, email, SMS
Auto dialing, quality management and analytics
X8 includes all X7 features, plus:
- Quality management
- Speech analytics
- Screen-recording, real-time multi-screen monitoring
One central cloud solution
Voice, video, chat and contact centre capabilities in one platform, avoiding the inefficiency and risk of managing separate applications and multiple vendor solutions.
Improved collaboration across any channel
Perfectly matched to the increasingly agile needs of the modern workplace, allowing quick and intelligent collaboration across any channel.
Easy deployment and administration
Deployment is easy, ensuring that each user has the exact functionality needed, while tiered pricing and simplified administration help lower total cost of ownership.
Real-time analytics and reporting
Gain valuable insight into the effectiveness of your internal and external communications to maximise operational efficiency and deliver optimum business results.
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