Remote Support Services

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What is Remote Support?

Remote support leverages remote access (or remote desktop) software to give the technician instant access to your remote device from anywhere, at any time. This means that we can provide remote assistance without having to travel to the device.

 

This software enables IT technicians to access another computer or device remotely to provide support. The remote connection allows the technician to see the screen of the remote device on their own screen in real-time, and in most cases be able to take control of the remote device to troubleshoot issues and perform other tasks.

 

While in a remote session, our technician can take control of the device and perform whatever task is needed. They can install updates, resolve issues, and perform maintenance. Examples include file transfer, remote print, chat, session recording, screen sharing, and more.

 

By being able to remotely access a device to provide support, CAD can resolve support issues. Customers receiving support enjoy faster service which leads to increased satisfaction.